10-20 minutes before the pickup time, your ride is assigned to a driver. Then you will see the license plate, brand and colour of the taxi in your app. You will get some info on your driver as well. On the map, you can follow your driver, and you’ll receive a push notification when the driver arrives at the pickup location. If something goes wrong and you can’t find your taxi, please click on the Help button top right in the app, and call the taxi company. They can help you find your driver.